WELCOME TO HSLA
The Health Services Liaison Association (HLSA) aims to assist any person who is involved with managing complaints about health services. Members work in a variety of health care services across Australia.
Every year HSLA provides training seminars on issues that HSLA members consider important.
HSLA members can also access a helpline to assist them with difficult or complex complaint matters.
HSLA has published two books that set out guidelines as to how an Australian health service can best deal with complaints.
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HSLA provides help by:
sharing information; giving support; providing education
HSLA represents Australian health complaints officers, and
acts as a unified voice on matters pertinent to complaints handling in the health sector
produces a regular newsletter on current issues relevant to those handling complaints about health services |
Learn about:
how to deal with complaints |
