ABOUT US

HSLA - the Association for people responsible for complaints management in healthcare.

Complaints liaison officers (CLO’s), however styled, often lack role definition and can be under resourced and isolated.  HSLA aims to meet the needs of CLO’s by:

HSLA acts as a unified independent voice on matters pertinent to your role by advising agencies at all levels, both government and non government, on issues relating to patient liaison and patient representation.

The Association recognises the importance of an open and responsive health care system for all and the value of effective complaints management practices.