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HSLA provides help by:

 

sharing information; giving support; providing education

 

HSLA represents Australian health complaints officers, and

 

acts as a unified voice on matters pertinent to complaints handling in the health sector

 

produces a regular newsletter on current issues relevant to those handling complaints about health services

Learn about:

 

how to deal with complaints

how to manage this difficult role

current medico-legal matters

Australian and worldwide resources for health
complaints handling

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