CURRENT EVENTS
HSLA offers training, workshops and networking opportunities in both metropolitan and regional settings throughout the year.
Watch this space for future workshops and events
July 2011
Open Disclosure Workshop - Thursday 28th July 2011
August 2011
Frontline Conflicts and Complaints Resolution Workshop - Monday 22nd August 2011
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Past Training and Workshops
October 2010
Workshop: "Risky Business" - The role of the medical indemnifier and corporate counsel in hospital complaints.
July 2010
Dealing with the Coroner's Court and The Grieving or Traumatised Person - Coroner's Presentation; Grief and Loss
May 2010
Regional Workshop in Shepparton - Managing Complaints
October 2009
'Informed Consent - What part of "informed" don't you understand?'
August 2009
Managing the angry, difficult or intimidating complainant. Knowing what to do and when to do it.
October 2008
Regional workshop in Ararat - Managing Complaints
This half day seminar will cover why people complain, systems to address the complaint, using the complaint to improve quality, and managing difficult situations and angry people
July 2008
The Victorian Charter of Human Rights - What you need to know and how it will affect you.
Presentation by Elizabeth Kennedy, Corporate Counsel at The Women’s.
October 2007
Unreasonable Behaviours : Managing the angry, intimidating or threatening complainant
Presentation by Dr Grant Lester, Consultant Forensic Psychiatrist
If you are interested in a particular topic, please don't hesitate to contact us.
